FAQ about the "Ys Online: The Ark of Napishtim" CBT
>>> Closed Beta Test Starting Time <<<
"Ys Online: The Ark of Napishtim" will open its Closed Beta Test with data deletion at 9:00 (GMT-5) on August 12!
Specific time in each time zone
Chicago Time (GMT-5): 9:00 on August 12
Ottawa Time (GMT-4): 10:00 on August 12
Brasilia Time (GMT-3): 11:00 on August 12
Regarding the end time of the test, please pay attention to our official follow-up announcements.
>>> Testing Platforms and Login Methods <<<
This test will be open to iOS and Android devices.
Qualified adventurers can log in using the same App Store/Google Play accounts and passwords they used during test registration.
>>> Download Method <<<
Use the device you used during registration to download the game through the Invitation Link sent to your email. iOS requires TestFlight for testing. Please, refer to the email for more details.
Invitation Link Sending Time: Before 0:00 on August 11 (GMT-5)
>>> Test Regions <<<
All countries in NA and SA.
>>> I can't find my country/region to join the test. <<<
To ensure an enjoyable game experience, we are conducting a small-scale test with a regional scope limited to North and South America. We apologize to players outside of these regions. We hope to see everyone at the Official Launch. Adventurers, we thank you for your understanding.
>>> Will recharging/payment functions be available? <<<
This test will not have the regular payment function available. Instead, we will issue a test currency (Testcoin) that will serve as the payment method for the participating players. Testcoins can only be used during the test period.
>>> Will my account data carry over? <<<
This beta test is a data deletion test. All the account data will be wiped out after the test is over.
>>> Supported Languages <<<
The game will support the following languages: Chinese, English, French, German, Spanish, and Portuguese.
>>> Server Time Zone <<<
This test will be available to a significant part of the Americas, and its corresponding time zone will be GMT-5.
>>> How can I confirm I qualified for the test? <<<
Before 0:00 on August 11 (GMT-5), we will send Test Invitation Emails to the qualified players. Because some mailboxes filter notification emails, there may be cases where our eligibility emails will be screened. You should carefully check your "spam" folder to confirm whether you received the notification.
>>> Why did I sign up, but did not receive the test invitation email? <<<
This test is only open to players in some regions. If you signed up but did not receive an invitation email, it may be because your region is not within the scope of this test.
>>> How can I deliver feedback? <<<
If you have questions or suggestions, please get in touch with us via these channels:
1. In-Game Support: Tap the "Settings" button in the lower right corner - Tap "User Center" in "Other Settings"– Tap "FAQ" - "New Inquiry" – then submit your case following the on-screen instructions.
2. Social Media: Follow the official Ys Online: The Ark of Napishtim community, and report your issue via private message anytime. And make sure to join our Discord: https://discord.gg/Cc2tWWc9Uq.
3. Customer Service Email: ysonline_gm@zlongame.com
The current game is still in its testing stage, and the test content does not represent the final product. We look forward to your valuable feedback during the testing period.
>>> Minimum Requirements <<<
Android Device Requirements:
Minimum System: Android 5.0.
Minimum Configuration: 3GB or more RAM.
Recommended Configuration: Qualcomm Snapdragon 845 equivalent or higher.
iOS Device Requirements:
Minimum System: iOS 10.
Minimum Configuration: iPhone 6s and above. iPad 2017 and above.
Recommended configuration: iPhone X and above.
>>> Are Android emulators supported? <<<
This test is not suitable for emulators. To ensure the best gaming experience, we recommend that the adventurers use their mobile devices to participate.
>>> Test Content/Events <<<
Please pay attention to our follow-up announcements for more information about the test content and events.
>>> Can the data be accessed with other regional versions? <<<
The regional versions of Ys Online are not considered the same game, so the data is inaccessible.
>>> Can I post in-game content on social media? <<<
Of course, we encourage you to share your game experience on social media. If you encounter bugs or aspects of the game you want to improve, we would appreciate it if you gave your feedback to our customer service. Find them on our Discord.
